Refund policy

We offer a 30-day return policy following the receipt of your goods. To start a return, you can contact us at hello@loophome.com.au with your proof of purchase to let us know the reason for your return. To be eligible for a return, your item(s) must be in the same condition that you received it, unwashed and unused, with tags, and in its original packaging. Items sent back to us without first requesting a return will not be accepted. Pieces marked final sale on their product page — currently our bedding — aren't available for change-of-mind returns or exchanges. If something arrives faulty, contact us at hello@loophome.com.au and we'll make it right. We do not offer free return shipping.

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

We've worked hard to reduce Loop Home's carbon footprint and returns only add to this problem. To limit the environmental impact of the process we kindly ask that you return any items in their original shipping box.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Items that have been washed or used will not be accepted for returns. Our products are finished by hand and from time-to-time there will be a loose sewing thread or towel loop on the product. This is not considered a manufacturing defect and will not be considered a valid reason for return – we're happy to talk you through how to trim these yourself if you have questions.

Loop Home accepts exchanges within 30-days of receipt of goods. Pieces marked final sale aren't available for exchange. If something arrives faulty, contact us and we'll make it right.